Now Hiring - Administrative Account Specialist (Customer Service) in York, PA

Are you looking for a career with a company that will invest in your personal growth? Guardian CSC is the mid-Atlantic’s fastest growing water technologies company. In order to maintain our role as an industry leader, we are always seeking talented, ambitious individuals to join us in shaping the future. We currently have an full-time open position for an Administrative Account Specialist with our Sales/Customer Service Team.

Guardian CSC recognizes that meeting the needs of a diverse, customer base requires an equally diverse team. Guardian CSC encourages new ideas and input from all levels of the company to ensure all opinions are heard, and everyone has the opportunity to make an impact. All training for this position will be provided by Guardian CSC.

JOB SUMMARY

This position is responsible for the day-to-day service and support of customers, data management, and coordination. Acts as a liaison for internal and external customers while establishing credibility through a proactive, collaborative, and efficient approach to all affected parties.

DUTIES & RESPONSIBILITIES

• Responds to and resolves customer service inquiries and questions.
• Performs quotes, sales and purchase order entry on daily-basis based on customer needs.
• Data entry of purchase orders for warehouse inventory stock
• Maintenance and entry of certain invoices into customer portal software
• Enters goods into inventory and validates physical count from receiving records.
• Enters invoices into system for accounts payable.
• Retrieves information as requested from records, email, and other related documents; communicates responses when needed.
• Answers and transfers phone calls; at times screens calls.
• Processes incoming mail.
• Compiles and prepares invoicing, checks, and other necessary documents for mailing.
• Maintains filing systems as assigned; ensures they are available for future reference.
• Welcomes and directs visitors and clients as needed.

• Maintains office supplies and coordinates maintenance of office equipment.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Assists in inventory management and communication of inventory needs to the warehouse.
• May assist in training other employees in the department.
• Performs special projects when assigned.

REQUIRED SKILLS & ABILITIES:

• Proficiency with database/ERP and office software systems required.
• Must be able to perform tasks and projects with independence and problem-solving skills.
• Operates well when having to perform multiple tasks at the same period of time.
• Excellent interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent organizational skills and attention to detail.

EDUCATION & EXPERIENCE

• Associate’s degree preferred. A combination of formal education, training, and experience may be considered.
• Minimum two (2) years’ experience in a sales/customer service administrative support role.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT/WORK LOCATION

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to experience prolonged periods at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
• This position may require a mandatory vaccination(s) to perform the essential functions of the job and in order to be compliant with customers or businesses with this mandate. Medical or Religious Accommodation requests will be considered per the company’s vaccination policy.
• This position is required to work on-site.

Guardian CSC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identify and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

NO PHONE CALLS PLEASE!

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Would your commute to York, PA for work be 30 miles or less?
• Why do you feel you would be successful in this position?
• Are you able to work on-site from 7:00 a.m. to 4:00 p.m.?

Education:

• High school or equivalent (Preferred)

Experience:

• enterprise resource planning (ERP) database: 2 years (Preferred)
• sales/customer service administrative: 2 years (Preferred)

Work Location: One location